Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds:
Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
Include the Following with the Return:
If your return does not have an RMA number and a copy of the invoice, you will be charged a 10% return fee. Refused / Return To Sender - If you or your customer refuse delivery of an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.
Return policies and procedures may change without notice. All customers are bound by our return policies and procedures in effect at the time a return is made.
We charge only actual shipping charges based on the weight of the item(s) ordered, the dimensions of the package(s), the zip code the item(s) are shipping from and the shipping destination. Some items do ship "Oversized". Oversized rates, based on the size and weight of the item(s) are automatically calculated into your shipping rates. Our shopping cart connects directly with UPS and the USPS using our shipper accounts to calculate your shipping charges. This way, you can take advantage of our volume discounts. You will find our shipping charges to be extremely accurate. However, if you find something that does not seem to be correct, please let us know and we will look into it immediately.
We offer free ground shipping on some items, these items will have a Free Shipping icon on the category and product pages. These items ship free to the Continental US only.